The James Cochrane Practice

The James Cochrane Practice 2024-09-10 Person 4 5 0

Haven't seen a doctor since 2019! Always a nurse or a physio or a telephone conversation ..usually 3 weeks after I phone for an appointment.

When I phone with diverticulitis don't say I can see a doctor in 3 weeks time.. that's not helpful or practical. Doctors need to be more available when symptoms present so a swift diagnosis and treatment can be made. Also when I ask for a repeat prescription of a rescue pack medication don't let me wait 3 weeks to speak to the pharmacist so he can ok what I have already agreed with my doctor.

The James Cochrane Practice 2024-09-10 Person 4 5 0

Decision making and patient involvement excellent, friendly, helpful staff, especially the receptionists who are very understanding and helpful. Sadly, the amount of time to see a doctor for a routine appointment is too long... (almost 8 weeks) likewise the option of a telephone consultation is too long...(6 weeks) For a patient who does not need or visit the GP often, but when I need to it would be helpful to see someone within two weeks ... Given the option the phone on the day, but reluctant to take up emergency appointments... Sadly I feel that many patients will fall through the same 'net' in not pushing or taking emergency appointments as does not seem fair, but maybe diagnoses or treatment is adversely delayed. Hopefully things will improve generally in GP practice nationally, as the quality of staff here is excellent.

See above.. The practice is set up to see patients as an emergency or months in advance, there is no middle ground for the 99% of patients requiring consultations for help, advice or referral.

The James Cochrane Practice 2024-09-10 Person 4 5 0

Decision making and patient involvement excellent, friendly, helpful staff, especially the receptionists who are very understanding and helpful. Sadly, the amount of time to see a doctor for a routine appointment is too long... (almost 8 weeks) likewise the option of a telephone consultation is too long...(6 weeks) For a patient who does not need or visit the GP often, but when I need to it would be helpful to see someone within two weeks ... Given the option the phone on the day, but reluctant to take up emergency appointments... Sadly I feel that many patients will fall through the same 'net' in not pushing or taking emergency appointments as does not seem fair, but maybe diagnoses or treatment is adversely delayed. Hopefully things will improve generally in GP practice nationally, as the quality of staff here is excellent.

See above

The James Cochrane Practice 2024-09-10 Person 4 5 0

Booked flu jab there and then, but doubt if a doctors appt would be so easy

I asked nurse pinpointing where my kidneys were as I am having back pains. He had to look info up on computer before telling me!!. I was at surgery for taking blood test to do with kidney function and high blood pressure. I have already seen a blood spec nurse and feel there are too many different people doing their own special areas when just sitting down with one doctor who knows my history is better (as it used to be). All seems a disjointed system these days.

The James Cochrane Practice 2024-09-10 Person 4 5 0

Pleasant environment, empathetic

Nothing