The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,612
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-12-21
Person
4
5
0
21st December 2022
Efficient service all round
Suggested improvements
Very little
The James Cochrane Practice
2022-12-21
Person
5
5
0
21st December 2022
Only a blood test, booked 3 weeks earlier
Suggested improvements
Ok
The James Cochrane Practice
2022-12-21
Person
5
5
0
21st December 2022
A totally reliable , best practice, with patient care & support being No 1 priority - The care shown by [name removed] [name removed] is exemplary - The practice should be proud of itself, particularly in such difficult times generally.
Suggested improvements
Totally satisfied
The James Cochrane Practice
2022-12-21
Person
5
5
0
21st December 2022
Friendly staff efficient service
Suggested improvements
N/A
The James Cochrane Practice
2022-12-21
Person
3
5
0
21st December 2022
I was expecting an annual health check but was offered a blood test to renew my prescription. Three weeks to wait for a blood test and 4 weeks for a telephone appointment with the pharmacist seems an excessive wait - even considering the routine nature of my requirements.
Suggested improvements
More prompt service and a more holistic approach to my health needs - now and in the future. The triage approach seems to have broken down to immediate response to my current health requirements. I do not feel like a person just an aggregate of presenting symptoms.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk