The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,612 reviewsReviews
Appointment made by surgery
On time
Very clear advice and agreed follow up in January
I find the receptionist very pleasant and helpful
Q
All went smoothly
I left due to waiting 40 minutes decided if she got worse again just to go to walk in as I couldn’t wait with an out of sorts 2 year old any longer. Was supposed to be a phone call asked me to come in so I did. Came in probably about 5 minutes late and still waited 40 minutes for nothing. In future don’t invite patients to the surgery if it will take this long especially age wise. When I went reception they all just sort of said okay whilst looking down no eye contact or open communication all seemed very closed. Not a positive experience at all. You
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk