The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,613
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2023-01-14
Person
4
5
0
14th January 2023
Telephone was inaudible so had to visit for an appointment
Suggested improvements
Na
The James Cochrane Practice
2023-01-14
Person
4
5
0
14th January 2023
The appointment was for blood tests so was made ahead of time.
I was seen by the nurse and a trainee, I was asked if I minded this and, of course, I didn’t. I was also asked if I would allow the trainee to take the samples, which I did, and she was brilliant.
Suggested improvements
I didn’t think that there was anything.
The James Cochrane Practice
2023-01-14
Person
4
5
0
14th January 2023
Sometimes a disconnect between phoning and online requests
Suggested improvements
[name removed] always caring and engaging
The James Cochrane Practice
2023-01-14
Person
4
5
0
14th January 2023
Clinics running once a week not easy to get appointment
Suggested improvements
Hire nurses instead of agency staff
The James Cochrane Practice
2023-01-14
Person
4
5
0
14th January 2023
Nursing assistant very friendly and efficient
Suggested improvements
Nothing
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk