The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,591
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-09-14
Person
4
5
0
14th September 2024
Never had any issues
Suggested improvements
The only issues are waiting times for appointments
The James Cochrane Practice
2024-09-13
Person
4
5
0
13th September 2024
Surgery was nice and clean and very welcoming. Lovely helpful care coordinator. The clinician was very support and understanding of my concerns and explained things in detail as we went forward with a plan of action. I left feeling well cared for and understood - what more can one ask for.
Suggested improvements
Nothing could be improved on. Well done [name removed]
The James Cochrane Practice
2024-09-13
Person
4
5
0
13th September 2024
Non urgent phone appointments are inevitably delayed by several weeks, possibly because of local demographic pressures as a result of the upsurge in the local provision of accommodation for the over 55's drawing in people from outside the area.
Suggested improvements
Sadly no. I believe you do your best in the circumstances. The country is in a seemingly unstoppable economic decline.
The James Cochrane Practice
2024-09-13
Person
4
5
0
13th September 2024
I was able to book with the same physiotherapist I had seen and we had a good discussion about the issue and long term plan
Suggested improvements
All fine
The James Cochrane Practice
2024-09-13
Person
4
5
0
13th September 2024
Great that you can book a physio appointment directly but it was a 6 week wait for the appointment.
The actual consultation was good.
Suggested improvements
Appointment sooner than a 6bweek wait would be good but understand services under pressure.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk