The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,614 reviewsReviews
I phoned at 8am for 4 mornings to listen to the engaged tone or on hold with that dreadful music for over 20 minutes. I was told to use the 111 app which I did, after completing all questions it told me to make an appointment with my GP or visit westmorland General to be seen.
On the 4 th morning I actually got an appointment after pleading with the receptionist. Not quite sure where the system has gone wrong but it's a terrible one at that. You used to be able to phone the surgery any time of day and be to be given an appointment within 24/48 hrs.
I also received a text message regarding blood test results asking me to make a telephone appointment, the next available appointment was in 4 weeks time!
Thankfully I don't have an on going medical problem because I would hate to get appointments at short notice.
All good and was seen 10 minutes early
The surgery is excellent. No problem at all.
I in no way, criticise the surgery for the call first thing in the morning policy, if you want to get an appointment that day. However, it causes stress and feels pressurising. That said when you do get through the receptionists are brilliant helpful and most of the time do what they say they’re going to do, I’ve knocked a star off because in the ideal world appointments would be available sooner without having to get up and take your chances first thing in the morning. As I say, I do not hold the surgery responsible for this. Whereas the Tory government, I think are a bunch of crooks .
Sometimes appointments aren't available for weeks or even months.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk