The James Cochrane Practice

The James Cochrane Practice 2024-04-06 Person 2 5 0

I phoned at 8am for 4 mornings to listen to the engaged tone or on hold with that dreadful music for over 20 minutes. I was told to use the 111 app which I did, after completing all questions it told me to make an appointment with my GP or visit westmorland General to be seen. On the 4 th morning I actually got an appointment after pleading with the receptionist. Not quite sure where the system has gone wrong but it's a terrible one at that. You used to be able to phone the surgery any time of day and be to be given an appointment within 24/48 hrs. I also received a text message regarding blood test results asking me to make a telephone appointment, the next available appointment was in 4 weeks time! Thankfully I don't have an on going medical problem because I would hate to get appointments at short notice.

Make appointments more available and not just at 8am

The James Cochrane Practice 2024-04-06 Person 5 5 0

All good and was seen 10 minutes early

All good

The James Cochrane Practice 2024-04-06 Person 5 5 0

The surgery is excellent. No problem at all.

Nothing

The James Cochrane Practice 2024-04-05 Person 4 5 0

I in no way, criticise the surgery for the call first thing in the morning policy, if you want to get an appointment that day. However, it causes stress and feels pressurising. That said when you do get through the receptionists are brilliant helpful and most of the time do what they say they’re going to do, I’ve knocked a star off because in the ideal world appointments would be available sooner without having to get up and take your chances first thing in the morning. As I say, I do not hold the surgery responsible for this. Whereas the Tory government, I think are a bunch of crooks .

Once you are in the system at Helm Chase, there is nothing that could be done better. Honestly, it’s a great practice and it’s a great relief to know that such a good team of professionals are still available to us here in Kendal.

The James Cochrane Practice 2024-04-05 Person 4 5 0

Sometimes appointments aren't available for weeks or even months.

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