The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,614
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-04-18
Person
4
5
0
18th April 2024
Takes time to get through to a care navigator
Suggested improvements
Improve telephone answering
The James Cochrane Practice
2024-04-18
Person
4
5
0
18th April 2024
Nurse [name removed] was extremely helpful, courteous and attentive. My appt was on time.
It can often be tricky to make an appointment. Even when ringing at 8am there always seem to be far too many people in before me.
Suggested improvements
It all went smoothly.
The James Cochrane Practice
2024-04-18
Person
5
5
0
18th April 2024
Quick and simple
Suggested improvements
Nothing
The James Cochrane Practice
2024-04-18
Person
4
5
0
18th April 2024
Getting an appointment now is no longer as easy as it was . It is often 2 weeks on from when you request one!!!!
Suggested improvements
Go back to your original appointment system
The James Cochrane Practice
2024-04-18
Person
4
5
0
18th April 2024
Used self check in so didn’t need to speak to the receptionist. Nurse on time, very friendly and efficient
Suggested improvements
Have more face to face appointments available, I was told to ring one week before B12 was due. Did so only to be told my appointment was in 3 weeks, making it 2 weeks late
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk