Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-08-23
Person
3
5
0
23rd August 2023
Not long waiting on phone to get an appointment. Got one the following week. Got seen not long after my appointment time. Doctor was great
Suggested improvements
I came in because of a verruca. The doctor said they don't treat them anymore. However your receptionist said I needed to make an appointment to see the doctor before I could get referred. The doctor said they no longer do referrals so the only treatment is occlusion and or over the counter remedies. I feel my appointment was a waste of everyone's time as had a known that I wouldn't have made one. Can you please keep your receptionist upto date with procedures to save on wasted appointments.
The Glebe Surgery
2023-08-22
Person
5
5
0
22nd August 2023
In two occasions in the last week I have been able to get same day appointments with a gp
Suggested improvements
Waiting times for phone answering are very long especially if it goes into lunch time it just keeps ringing even if you are number one
23rd August 2023
Response from The Glebe Surgery
Thank you for your feedback. If you are calling between 1-2pm on a Monday, Wednesday and Friday then our phone lines are closed on these 3 days only. You should hear a message advising of this between these times.
The Glebe Surgery
2023-08-22
Person
5
5
0
22nd August 2023
I saw Shane for a blood pressure check. He was very thorough.My blood pressure was fine and he listened to other concerns I had.
All in all a positive experience.
Suggested improvements
Nothing I can think of.
The Glebe Surgery
2023-08-22
Person
5
5
0
22nd August 2023
Walk to surgery and request
Suggested improvements
Nothing
The Glebe Surgery
2023-08-22
Person
4
5
0
22nd August 2023
Blood tests organised 3 months previous
Appointment with Shane was 9 am and I was called at 9 am and it took less than 5 mins
Suggested improvements
None
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq