Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-08-22
Person
4
5
0
22nd August 2023
Staff are always helpful and professional across the board.
Asthma nurse was excellent and we are going to have a follow-up session in a couple of months when the hay fever season is less prevalent. Consultation was via phone.
Suggested improvements
Ringing for any appointment in the morning is always hard. The other day I held on for 58 minutes and I was the next call to be answered and I was cut off - called again immediately and was number 7 in queue so will call again when you are less busy. A sign that you are always busy but it is unhelpful if the caller is in a serious condition - more staff required for this task.
23rd August 2023
Response from The Glebe Surgery
Thank you very much for your feedback. We are very sorry for your experience with our phone lines and can certainly understand how frustrating it must be. We are aware of this problem and are working diligently with the company that operates our phone system to get this resolved as soon as possible. We are also going to be moving to a new system in the near future which will hopefully provide a better experience for all our patients.
The Glebe Surgery
2023-08-22
Person
4
5
0
22nd August 2023
Appointment with the respiratory nurse to discuss medication. Excellent service.
Suggested improvements
Nothing
The Glebe Surgery
2023-08-22
Person
4
5
0
22nd August 2023
I thought the asthma person I spoke to was very helpful and understanding. I felt confident we had reached the right result for my needs.
Suggested improvements
Wasn't sure whether one can categorise the severeness of your asthma in terms of do you feel breathless twice a week, once a day etc etc. The trouble with asthma is that it is very variable.
The Glebe Surgery
2023-08-21
Person
3
5
0
21st August 2023
It’s so difficult to get through on telephone. Can wait ages then be cut off!
Suggested improvements
Improve the phone appointment system.
Also, in my opinion reception staff are not qualified to make the decision whether you need to see a doctor and how urgently you need to see someone
23rd August 2023
Response from The Glebe Surgery
Thank you for your feedback. We are very sorry for your experience with our phone lines this morning and can certainly understand how frustrating it must be. We are aware of this problem and are working diligently with the company that operates our phone system to get this resolved as soon as possible. We are also going to be moving to a new system in the near future which will hopefully provide a better experience for all our patients.
The Glebe Surgery
2023-08-21
Person
5
5
0
21st August 2023
I am able to get appointments when required
Suggested improvements
The Glebe is run very efficient and a pleasure to visit
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq