Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-09-08
Person
4
5
0
8th September 2023
I met with the Senior Practice Nurse who was both friendly and professional. Getting an appointment by phone was not too difficult though the waiting time to see my doctor would have been two weeks I was told.
Suggested improvements
All went well
The Glebe Surgery
2023-09-08
Person
5
5
0
8th September 2023
Very kind and helpful thank you and the nurse was really pleasant
Suggested improvements
Nothing to inprove on.
The Glebe Surgery
2023-09-07
Person
2
5
0
7th September 2023
It is impossible to get an appointment unless you are happy to wait days or even weeks
Suggested improvements
I find the receptionists most unhelpful and you shouldn’t have to justify why you want an appointment
The Glebe Surgery
2023-09-07
Person
3
5
0
7th September 2023
It is easier to get an audience with the Pope. On each occasion recently I was told there were no appointments available. When I persisted on all three occasions they made appointments for me. Terrible service, it is a business you run and it would be prudent to realise you are a service provider and the patient is the customer, you are in a privileged position where your customers walk through the door.
Dave Padwick.
Suggested improvements
Answer the phone within a reasonable time, waiting up to an hour to make an appointment is totally unacceptable. You have no out of hours facilities.
You have amazing facilities which should be used to the maximum.
To many excuses, you need to manage your business in a more efficient manner.
I know I am not alone in what I say, many patients do not say anything for fear of losing their patients status with you.
Dave Padwick.
18th September 2023
Response from The Glebe Surgery
Thank you for taking the time to leave your feedback. I am sorry to hear of the issues that you have had. We take all information like this seriously and are always looking to improve our services. If you feel that you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/complaints-procedure/ I would like to reassure you that we have been aware of the phone problems for a long time, and despite working hard with the supplier to resolve them, have decided that we are best moving to a new provider. This should be done by the end of the year and will lead to much better experiences for all our patients.
The Glebe Surgery
2023-09-07
Person
4
5
0
7th September 2023
Phone service was down due to IT issues, I understand.
Suggested improvements
Surprised wait for results of blood test was given as a month when test itself is automated.
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq