The Glebe Surgery

The Glebe Surgery 2023-09-08 Person 2 5 0

When I called the surgery with a concern about my right breast, the receptionist asked if the concern had just appeared that day, I replied that I had noticed it perhaps a week or 2 ago. I was given an appointment 10 days in advance. When I enquired very politely whether there was a sooner appointment due to the potential severity of my concern the receptionist said that I had left the problem and that there were no sooner appointments! I informed the gentleman in question that perhaps patients are frightened when they have these concerns and it wasn’t an easy situation. Infact in my case I had only returned from being abroad the day before and called the surgery the very next day but his patient care was terrible. Surely it is basic training that patients might ignore frightening or embarrassing symptoms? This receptionist showed no compassion or understanding, very poor. For my elderly parents they avoid calling the surgery as the waiting times are so long. My father had a prolonged spell in hospital due to avoiding the gp surgery as holding times are extensive and appointments are scarce or just a phone call.

Better trained receptionist, however the others are usually very good. Sooner appointments, more available doctors, less waiting time when patients call; I have waited an hour and a half to speak to a receptionist before!

The Glebe Surgery 2023-09-08 Person 4 5 0

I met with the Senior Practice Nurse who was both friendly and professional. Getting an appointment by phone was not too difficult though the waiting time to see my doctor would have been two weeks I was told.

All went well

The Glebe Surgery 2023-09-08 Person 5 5 0

Very kind and helpful thank you and the nurse was really pleasant

Nothing to inprove on.

The Glebe Surgery 2023-09-07 Person 2 5 0

It is impossible to get an appointment unless you are happy to wait days or even weeks

I find the receptionists most unhelpful and you shouldn’t have to justify why you want an appointment

The Glebe Surgery 2023-09-07 Person 3 5 0

It is easier to get an audience with the Pope. On each occasion recently I was told there were no appointments available. When I persisted on all three occasions they made appointments for me. Terrible service, it is a business you run and it would be prudent to realise you are a service provider and the patient is the customer, you are in a privileged position where your customers walk through the door. Dave Padwick.

Answer the phone within a reasonable time, waiting up to an hour to make an appointment is totally unacceptable. You have no out of hours facilities. You have amazing facilities which should be used to the maximum. To many excuses, you need to manage your business in a more efficient manner. I know I am not alone in what I say, many patients do not say anything for fear of losing their patients status with you. Dave Padwick.