Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership 420 reviewsReviews
Good service
Dear Patient, Thank you for your review! We are pleased to hear that you were satisfied with our service. Your feedback is valuable to us and we appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
The nurse was very good , very professional .
Dear Patient, Thank you for sharing your experience with us. We are pleased to hear that you found our nurse to be professional and skilled. We understand your concerns about accessibility and will certainly take your feedback into consideration. We apologise for any inconvenience caused by our booking process and we will continue to strive to improve our approach to better meet the needs of all our patients. Kind Regards - Julie Taylor - Operations Manager
To many texts to remind of your appointment.
The nurse was excellent.
Quick work.
Dear Patient, Thank you for sharing your feedback with us. We are pleased to hear that you found our nurse to be excellent and appreciated the efficiency of your appointment. Regarding the appointment reminders, we will take your suggestion into consideration to ensure we strike the right balance in our communication. Your input is valuable to us as we strive to improve our services. Kind Regards, Julie Taylor - Operations Manager
What a complete mess they texted me to say my appointment had been cancelled so I phoned waited 3/4 hour to get a pick up then she said she cannot here me and put the phone down on me! So Rude I went to surgery to be told I did have a appointment at 10am so I said when were you going to inform me I had this appointment she said we did so I showed her my phone there was NO message if I had not gone to the surgery I would not have had my appointment it’s a complete shambles
Dear Patient, Thank you for your feedback and we are very sorry to hear about your frustrating experience. This is certainly not the level of service we aim to provide, and we apologise for any inconvenience caused. Your feedback is important in helping us address these issues and improve our services. Please know that we take all concerns seriously and are committed to making necessary improvements. If you would like to discuss this further, please do contact me on julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
No idea re getting appointments. Was invited for blood pressure check up and then invited for follow up appointments.
Dear Patient, Thank you for your review. We are pleased to hear that your appointments went well. If you have any questions or need any assistance around scheduling appointments, please do contact me at julie.taylor167@nhs.net. Kind regards, Julie Taylor - Operations Manager
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