New Hayesbank Surgery

New Hayesbank Surgery 2020-04-02 Person 5 5 0

I’ve had excellent treatment here and my my GP has been an incredible support. I’m ex-forces so I didn’t know a lot about civilian practices. I asked what to do, followed instructions, was seen very quickly and received the treatment I needed. All NHS practices are under a lot of pressure and the shortage of GP in Kent is an issue. I’m thankful though, for everything this place does for the community. We should look after it. I gave five stars for ease of getting an appointment because, I was advised to call the number as soon as the surgery opens, I waited in line to be heard and I was seen. In an ideal world we wouldn't need a queuing system. I'm thankful for the understanding I experienced from all staff I interacted with.

New Hayesbank Surgery 2020-03-06 Person 5 5 0

rang at8'01 told first in queue , by 8'08 had a return call giving me an appointment at 10'50 well done,very impressed

New Hayesbank Surgery 2020-02-16 Person 5 5 0

First class surgery, all the staff are extremely helpful and knowledgeable.

New Hayesbank Surgery 2020-02-11 Person 4 5 0

Just wanted to pass on my appreciation and thanks to the receptionist Julie, Due to issues not connected to the surgery I was without medication, but also without the ability to obtain a prescription. Julie went above and beyond in order to resolve the issue. My experiences at this surgery have been positive through out. Thank You

New Hayesbank Surgery 2020-01-30 Person 2 5 0

The appointment system at this surgery is broken. It is so frustrating not to be able to make a future appointment. Unless you have time to sit by the phone on redial at 8am there is no chance of getting any advice. No allowances made for busy professionals. This system may work for emergencies but any non urgent situations are impossible to get resolved. I feel sorry for the receptionists having to triage the patients. This should not be part of their job description but booking future appointments should be.