Little Common Surgery
82 Cooden Sea Road, Little Common, Bexhill-on-sea, East Sussex, TN39 4SP 1,503 reviewsReviews
Engage system ponderous and leaves you hanging for answers. When I arrived, sole receptionist had her back to the counter chatting to another member of staff; neither noticed for some time I was there. She was very pleasant, but didn't know the answer to my query. When I phoned back later that day I was in a queue of nine; nice to be kept informed.
Then nurse seemed really fed up and I felt like I was putting her out. She did not crack a smile, no bedside manner or empathy. Came away feeling down and upset.
Although understanding that the Surgery is a teaching one and that the registrars need experience, it is sometime more appropriate from the patient’s point of view to speak to their GP.
It is also understood that the GPs have a challenging workload, but it is counterproductive if repeated appointments with other doctors does not seem to deal with the problem that the patient has gone to the surgery for. This is even more important with more serious ongoing issues.
So, I am offering this as my opinion on getting an appointment, as it is actually difficult to get to see my GP.
I would like to end on a more positive note….I have been able to get an appointment quite quickly to see someone else, which is ok when not relevant to my ongoing issues…..and it seems, speaking to friends/neighbours, that we are pretty lucky in that respect.
We had a few questions for reception staff; changing our prescription to a different location, more suitable for us, I had a form to record my husbands blood pressure, great service!
Dr Barrow was great too, he saw my husband and I together, he knew who we were, ( we’re quite new). He examined us separately, asked if we were happy about some changes to our meds, he was very efficient though we didn’t feel rushed!
We were seen promptly, great experience 5* Thankyou
I feel I am always looked after when I get to see a doctor/nurse, but not always in the time scales I would like
Little Common Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
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Short link to review Little Common Surgery: http://iwgc.net/ejg2v