Little Common Surgery
82 Cooden Sea Road, Little Common, Bexhill-on-sea, East Sussex, TN39 4SP 1,497 reviewsReviews
I am so done with telephone apts and never being able to request to see your GP. The pandemic emergency is now over and hospitals are pretty much back to normal with F2F apts.
If I request to see my GP I do not want to be told it’s a telephone consultation first then if they want to see you they will ask you to come down.
If I decide I have a health problem that I want to discuss F2F then I expect to be offered this apt. Please bring back online apt booking.
My 55 year old wife is a registered patient at the surgery and through no pre-existing symptoms she experienced a brain haemorrhage at the end of May. The surgery has on file all her contact details and no attempt has been made to contact her for follow-up care. Unfortunately my wife also experienced a hospitalising cardiac event at the beginning of October. Again no contact has been made by the surgery to offer any follow-up care or direction for clinic attendance.
No dramatisation is required, but I am disgusted that after two potentially life changing events she hasn’t been offered any consultation other than via phone - no face to face!!
I do not believe that her conditions should be dismissed in such a manner.
After all, where else can she go?
This surgery is excellent all round
The single biggest issue is trying to get through on the. Phone. You have a 3+ minute message before you can make a choice, then get another minute before you’re told you’re whatever number in the queue. When I put this to the receptionist I was told they have one person answering the phone!
I called late on a Monday afternoon. The receptionist was calm and efficient asking me questions and informed me of next steps that a GP would call me.
GP called me acted fast to establish what was wrong. She was reassuring and explained what would happen and why.
Everything was done to ensure my mind was put at rest
Little Common Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
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