Little Common Surgery
82 Cooden Sea Road, Little Common, Bexhill-on-sea, East Sussex, TN39 4SP 1,507 reviewsReviews
When telephoning , even when calling at 8am, there is almost always a line long queue which means it is rare to get an appointment on the day. Sometimes it is necessary to call for several days and pre bootable appointments are usually a long way off.
They rang for me to come in for tests, made an appointment and zi attended. Nurse was really lovely and caring
Although my actually appointment did get carried out. I was greeted by the Nurse where I had booked for a blood test at doctors request and a smear test.
The nurse then said you are here for your smear test I said yes and a blood test. She says no I don’t have time to do bloods this is a smear test apt. I explained I had asked reception when I booked to have both done together at same apt. Well she says this apt is 20mins and I cannot do both so which one do you want. I said do the bloods I will re-book the smear test. Nurse proceeded to take my kidney function blood test. After she took bloods she looked at the clock and said I have a little time left I will do your smear. I said okay but now I was made to feel bad that I had tried to get 2 things done in one apt which I did not.
I feel staff need to listen to the patient more this was not my error in booking and I did offer to re-book but basically being told I can’t do both choose which one you want is not acceptable.
I am grateful the nurse did eventually do both but that could have been handled so better.
First class overall.
Thank you.
My experiences have always been positive
Little Common Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
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Short link to review Little Common Surgery: http://iwgc.net/ejg2v