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9th August 2021


I understand that this is a busy time but to get we're now booked up every day, is a joke. My daughter phoned to speak to a GP but was unable, later she got a message from the receptionist saying as it was to late in the day, nothing can be done for her and to call the doctor on Monday. I called Monday and doctor Rubery wasn't in until Wednesday and that as she isn't my daughters gp, the receptionist said she wouldn't be able to help and to call in the morning. My daughter has been pushed aside, by the cardiology department at Conquest and even though my daughter informed the receptionist that she believes she has pneumonia AGAIN and the fact of her heart condition, this should've been dealt with A.S.AP

Suggested improvements
Yes. Like many other doctor surgeries, have a emergency appointment system available for those with serious conditions

Experience
Involvement
Cleanliness
Staff
Appointment