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13th September 2022


The single biggest issue is trying to get through on the. Phone. You have a 3+ minute message before you can make a choice, then get another minute before you’re told you’re whatever number in the queue. When I put this to the receptionist I was told they have one person answering the phone!

Suggested improvements
Put more people on the phones!

Experience
Involvement
Cleanliness
Staff
Appointment