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18th January 2022


I have called to make sure I'll be given prescription for my child, so finally I can get glucose strips, as the one on the prescription( mylife brand) cannot be ordered by the pharmacy as there is some manufacture issue. I can have freestyle glucose test strips as have a test meter for them. While trying to confirm it'll be the freestyle glucose test strips and not the ketones test strips, I was constantly fobbed off by the receptionist that she can't see if it's glucose or ketones !! She was patronizing, nasty and not helpful at all while I'm waiting for ANY of these test strips since Friday !!!! She made my blood boil when I wasn't yet angry, as this is the life of my child that depends on these strips !!! I have pointed out that I also got the wrong insulin pen as should get one red for long lasting insulin and blue for rapid insulin ( instead Igot two red) ! The colour of the pens is EXTREMELY IMPORTANT therefore they are MANUFACTURED IN DIFFERENT COLOURS!! I was told on the phone by unqualified person that the colour doesn't matter and strangely enough pediatrician and nurses at Conquest hospital must be idiots as they claim the opposite !!! It's not even one week since we left hospital and all of this is not only shock but something I've never had to do before hence I need help but definitely CANNOT FIND IT IN YOUR SURGERY RECEPTION OR PRESCRIPTION DEPARTMENT.

Suggested improvements
Everything !!

Experience
Involvement
Cleanliness
Staff
Appointment