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5th January 2022


I request my prescriptions via my medication app for delivery which is faster than ever getting an appointment and a formal prescription! I was then due an injection at the surgery inwhich the receptionist refused me in with 5 negative test results for covid. I then become unwell and suffered side affects not having this injection which is important to me and my health and wel being. I then get a call to state she can book me in but I’m yet to await a further 7 days leaving the injection near on 3 weeks late. I can collect my prescriptions faster than 7 days which I stayed she then said she doesn’t know anything about medications on the app I as baffled stated that’s bizzare like she couldn’t have said I can order it and it be with me sooner! She then Absolutely missing my points and views hung up because I had a change of voice tone disgusting service this behaviour from a receptionist doesn’t help people with mental health it makes me not want to even step in the surgery.

Suggested improvements
Get a dr to call me.

Experience
Involvement
Cleanliness
Staff
Appointment