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Little Common Surgery 2024-08-13 Person 3 5 0

Long telephone cues. Apps on phone. Hard to communicate join dots with my other healthcare provider at UCLH

Clearly poor nurse was under duress or used to having to rush. In waiting room a poor old man described his frustration and angst as had booked online 3 times and each time the surgery had failed to log it and upon his arrival he was turned away:( Today he meant to get his long awaited bloodtest by hook or crook. After listening to him I was then called to have bloods, last time I came the nurse forgot yo take a sample and I had to endure another needle and find more time. This time the nurse was lovely, as always, but after inserting needle, as we talked she was looking at my records because I had asked a question and not watching the attachment of the plunger..this meant it wiggled the needle all around in my vein as not inserting smoothly whilst concentrating. Due to this I bled a lot after the test and am v bruised. Now I dont want to complsin as she was lovely and is usually v good, but I feel it should be mentioned that regardless how pressured you may feel..it would be better to say to people I will finish conversation after this and for the nurse to concentrate undistractedly on the fact a sharp inplement is in a fragile vein. It was painful and the after effects werent good. I understand bloodtests are a frequent practice, and all nhs staff are under duress, but these things are very important and if losing compassion or care due to pressure something needs to change. Both I and the old man I mentioned are already unwell, this stuff only exacerbates it. Maybe phlebotomists in general, need to be reminded to really take care as having more needles than is necessary due to forgetfulness or confusion and then wiggling a needle around needlessly as talking or rushing or distracted is most disturbing for both the body and the psyche. Thank you for taking note. Again I will underline the nurses are usually great, but being quiet during the taking of blood shld be protocol. Ive had a multitude of blood tests in my life and quiet, concentrated, caring and steady is always better.