Keele Practice
University Medical Centre, University of Keele, Keele, Newcastle-under-Lyme, StaffordshireEngland, ST5 5BG Also known as: University Medical Centre Keele 1,880 reviewsReviews
The doctors that I've had appointments with have been lovely. Dr Clarson has been great in helping me in my condition that other doctors have brushed over.
Yvette is the most rude person I have ever had the displeasure to encounter.
Don't offer a telephone app if you cannot be bothered to listen and then talk over the patient.
This is a shame as the staff are generally great,
Yvette is a stand out for really rude behaviour. Seriously - as someone involved in clinical care - her response is awful.
Keele Practice is excellent in every respect. Doctors are thorough in making a diagnosis and where necessary in organising appropriate referrals. This is done in a very supportive way with clear explanations of what is involved. Clinical support staff provide excellent services. Administrative staff are friendly and efficient. The response of the Practice to the Covid emergency has been excellent.
Dr. Clarkson was very patient and listened carefully to my concerns. He then outlined the treatment needed and put into place the pathway to recovery. He made me feel that I was in good hands. Thank you.
Dr Clarson has been consistent in investigating and following up an ongoing illness for my baby. We recently moved to Keele practice following a house move and it’s one of the best decisions I’ve made for my family. They always manage to answer calls in a reasonable time, they always have something to offer, they have always seen my children, the wait time in surgery is not extended, they listen to what you have to say, they thoroughly investigate and explain, they follow up. It really is the best care we as a family have received from a doctors surgery.
Keele Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Keele Practice: http://iwgc.net/ecdfb