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24th February 2023


Based on my recent experience. Waiting to get a planned appointment quite long, and a bit scruffy and untidy in the waiting area.

Suggested improvements
I am very pleased with the service offered by the practice. I recently saw the care coordinator who was brilliant and informed me of all the services offered and the ethos if the practice. I have always thought that that practice website really let's down this excellent surgery. It is hard to navigate and does not inform you of all you need/want to know. It would be the icing on the cake if this could be improved. I would add that we are really pleased we chose Keele Practice when we moved to the area a few months ago.

Experience
Involvement
Cleanliness
Staff
Appointment