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Keele Practice 2023-02-27 Person 3 5 0

The receptionist completely ignored me when I walked in for my appointment. Eventually had some acknowledgement after waiting. The nurse I saw was fantastic, very concise and helpful with follow up appointment needed. However, had to book my follow up with the same despondent receptionist.

Acknowledge when someone enters the building, luckily I wasn’t there for anything serious, if I had been it wouldn’t have helped ease my nerves or concerns.