Fern House Surgery

Written by a patient

I have never had anything but fantastic service from all of the staff at Fern House, however they are under increasing pressure with all of the additional patients registering with the surgery from the new Maltings Estate. The sheer volume of patients to capacity of surgery is completely unrealistic and in my opinion is going to result in an inability to continue the level of service currently provided. Already it takes anything up to 45 minutes to even get through to a receptionist to make an appointment, and because of the volume of appointments needed, it is highly unlikely you are able to get an appointment in the near future and have to ring back the following day for an emergency appointment. This is not the girls on receptions fault and I feel considerably for them as they are the people who bear the brunt of people's frustrations. In fact all of the staff, the dispensery, GP's and therapists are nothing but professional and helpful, but there is only so much one person can achieve in one working day. I honestly think that a review on building a new surgery at the far end of town near the new estate is now a matter of URGENT consideration before the staff members end up having to take leave of absence through stress and illness themselves.

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Written by a patient

More people to answer the phone at peak times. I always have to use 'ringback' to get a chance, and then it takes a few times.

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Written by a patient

The surgery is located in town which is easy to access. There are both male and female doctors to choose from. The receptionists do their best to check everyone in quickly. Parking could be improved if more spaces could be found. The tanoid system is hard to understand for people with hearing problems, perhaps a visual display system where your name flashes up would be useful.

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Written by a patient

Very friendly practice , staff are efficient and understanding.

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Written by a patient

The Receptionists are excellent, friendly and helpful. They are also very well informed. All the Doctors and Nurses have been very helpful. The Dispensary is also very helpful. Some of the Doctors also go to Wickham Bishops Surgery, which I have used. This is also a very way to treat patients if it is difficult to get to Witham. I have been a patient with Fernhouse for many years and have been impressed by the service and facilities provided by all the staff.

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