Beversbrook Medical Centre

Beversbrook Medical Centre 2021-10-19 Person 1 5 0

I have had 5 emails and texts ignored over a month when I delivered data personally it was misplaced for 3 days .

Reply to emails and texts

Beversbrook Medical Centre 2021-10-17 Person 5 5 0

Always treated well and with understanding. The organisation of the booster was excellent. Prompt and efficient service.. Everyone cheerful and polite. Thank you.

All fine. Not much you can do about the shortage of parking spots...

Beversbrook Medical Centre 2021-10-16 Person 3 5 0

When seen by practitioners service was efficient and thorough.

Was running late - which is ok as long as people are honest with you. Asked what the delay was, in respect of time, was told 10 minutes but was nearly 45 minutes, it was obvious from the queue that it was longer than a 10 minute wait - please be honest with us when telling us something.

Beversbrook Medical Centre 2021-10-14 Person 1 5 0

The following was my experience of trying to see a doctor After a weekend of worsening pain in my back which I first thought was a muscle strain , I then developed a temperature and the pain became quite severe, so the following morning I phoned the surgery to make an appointment, I called at 8.35 and following 55 Minutes on hold , I rang off and redialed straight away after another 35 minute hold , the call was answered , I was then told where were no appointments to see a doctor, and was told to go to The Doctor Link web site, and someone would review my results and come back to me. So I went on to the web site and answered the questions, the system then told me I had Covid 19 and I needed to go and get a test and isolate, I had never heard of severe kidney/ abdominal pain being a symptom of Covid 19, so I went back in to the web site and changed 1 answer i.e. I did not have a temperature , now the Computer told me I should go within 4 hours to a Urgent Treatment center as THE COMPUTER said I had a possible acute urinary tract infection or a possible Kidney infection, so went on the NHS web site and was directed to Urgent Treatment Centre in Yate when I got there after a 40 minute drive, I was told were was no urgent Treatment center in Yate and told to go away. I again checked NHS web site and only other Center was in Hengrove another hour drive away , I tried again to contact the surgery on hold for 40 minutes, I then spoke to a receptionist and explain that I just needed to see a doctor, and not drive another hour in severe pain, was told the only thing she could do was email me a form about Bladder infection which she told me to fill out, which she would then pass on to a Doctor, I emailed this straight back, and started my drive to Hengrove Treatment center in increasing pain, arriving at just before 4.00pm , having now spent nearly 5 hours driving AS I WAS NOT ALLOWED TO SEE MY OWN DOCTOR . When I arrived at the treatment center at Hengrove , the very helpful Patford House receptionist phoned me back to tell that a doctor had looked at the form, and decided I had a Bladder infection, and would send a prescription for antibiotics to Sutton Benger, which I could pick up , so a further hours drive back still in severe pain, I picked up my prescription , and a sample bottle. After 3 days I am still in some pain not as bad as Monday , have not had any results from The Surgery . still not seen a Doctor and just hope the computer has got my treatment right.

Please see above

Beversbrook Medical Centre 2021-10-12 Person 5 5 0

All went well

Nothing