Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
938
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2021-12-20
Person
1
5
0
20th December 2021
I have had a cough for 9 weeks and phoned the surgery on Friday 17th December. I informed the receptionist that I’d already been prescribed Amoxycillin 4 weeks earlier and the cough was no better. I asked for a face to face appointment with a doctor. Despite being told that the practice manager would call me back - it’s now Monday 20th - and I’ve currently been holding for 1 hour 16 minutes (about to hang up). Absolutely disgraceful. I just hope the cough is nothing serious - but even in a worst case scenario, this practice doesn’t seem to care - I could have pneumonia, cancer or anything. Time to register elsewhere.
Suggested improvements
Demonstrate patient care.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership
Beversbrook Medical Centre
2021-12-14
Person
4
5
0
14th December 2021
Friendly people, prompt attention on arrival and clearly they were well practiced carrying out the vaccine program.
Suggested improvements
Didn’t realise that the car park would be closed so had to park nearby. Not a problem.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, It has come to our attention that we have never thanked you for this positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and do hope that our patient services have continued to meet your requirements. Many thanks and best regards, Julie Taylor, Patford House Partnership
Beversbrook Medical Centre
2021-12-06
Person
5
5
0
6th December 2021
We went for a COVID booster jab and the staff were exceptional.
Suggested improvements
Nothing in this instance
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, It has come to our attention that we have never thanked you for this positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and do hope that our patient services have continued to meet your requirements. Many thanks and best regards, Julie Taylor, Patford House Partnership
Beversbrook Medical Centre
2021-12-06
Person
5
5
0
6th December 2021
Had Covid-19 booster jab, very quick, cheerful and friendly staff. Thank you very much.
Suggested improvements
Probably answer the phone quicker.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, It has come to our attention that we have never thanked you for this positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and do hope that our patient services have continued to meet your requirements. Your improvement comment has been noted. Many thanks and best regards, Julie Taylor, Patford House Partnership
Beversbrook Medical Centre
2021-12-06
Person
4
5
0
6th December 2021
Slight delay in getting an appointment for my COVID booster jab due to a problem with NHS records not recording my first vaccination.
Once at the centre the service from the staff was excellent.
Suggested improvements
Nothing really. Very efficient service and good hygiene.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, It has come to our attention that we have never thanked you for this positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and do hope that our patient services have continued to meet your requirements. Many thanks and best regards, Julie Taylor, Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s