Beversbrook Medical Centre

Beversbrook Medical Centre 2022-01-17 Person 0 5 0

On the morning of 6th Jan 2022 I was sent a text that was clearly not meant for me. It contained very sensitive medical 'login' details for somebody else. I messaged Patford House Partnership (Beversbrook Medical Centre) that day to inform them of their error (and breach of the data Protection Act) and requested an assurance that none of my medical sensitive details were being sent to somebody else. It is now 17th Jan 2020, the message has not even been read let alone answered!!

Answering messages would be a good start to making your service barely acceptable!

Beversbrook Medical Centre 2022-01-15 Person 1 5 0

I received a letter from my Consultant Oncologist at the RUH advising me that I was eligible for a forth covid vaccination and advised me to get this, this was due to cancer treatment . One option in the letter was to contact my GP surgery if I had any questions. Well I phoned the surgery to find out how I could get this booster only to be told by a flippant receptionist that they were not doing this and this was down to Boris. I explained again that I had received a letter, she then said she would need to check with somebody but they were all at a meeting. She assured me somebody would get back to me.This was Wednesday , on Friday having not heard anything my wife walked to the surgery only to be told by the receptionist that the nurse who arranges this said they are not doing a forth jab ,my wife showed the letter. I have had my first three jabs at the surgery. I am now going to have to arrange to go 17 miles to a walk in at Bath Race course. I understand how busy the surgery is but !

Get back to people when they say and do not dismiss patients . An explination is not a lot to ask.

Beversbrook Medical Centre 2022-01-07 Person 1 5 0

I had put in mine and my husbands repeat prescriptions early due to bank holidays at Sutton Benger practice. I never received a message to let me know I could collect, so today I walked down thinking it had been forgotten. I was informed by the dispensing staff member that it was not ready. I questioned why and was told that it was in the building but had not been signed of. I asked why it was taking so long and was told that there are not any doctors at the beginning of the week and we'd had a few bank holidays. Clearly I was aware that there had been bank holidays Due to it being 7th Jan. I explained that my husband pills would run out tomorrow so I would need to have his repeat prescription today as the surgery is not open on a Saturday and I was happy to wait a few more day for mine as I had a few left. I asked what time would my husband's pills be ready and should I come back later. Eventually I was told I could wait but it might be a while. I stood and waited a for only about 10 minutes and the same staff member informed it was now ready. I never saw a Dr go in and sign anything, so I am puzzled as to who signed them off. I at least had my husband's medication but this situation is not satisfactory as repeat prescriptions are collected every month regardless of bank holidays hence the word repeat. The system must know who is on repeat medication so why is it now a problem? I have never had a problem collecting medication before with this surgery, it has only ever taken a few days at most. This time the prescriptions were in for 7 working days. I have been with this surgery since 1988 and the last few years has shown that for some reason and it's not just Covid, patient care has slipped way down the list of priorities. Coincidently the lady in the queue behind me had exactly the same problem and has to wait until Monday, luckily she had some pills spare.

Employ more Doctors. Employ competent medically trained experienced staff. Please refocus your sights on improving patient care. ps - shouldn't it be; "I identify as" below?

Beversbrook Medical Centre 2022-01-07 Person 2 5 0

Waited 6 weeks for an appointment with requested GP, which was cancelled at last moment, after having been told to attend a different surgery (things happen). Have spoken to receptionist who are unable to book appointments, contacted System online and received a message saying a new appointment will be made. Nearly 3 weeks later still waiting for new appointment. Separate occasion, completed online Doctor link, to be told to see a GP within 3 days. Requested appointment. Text confirmed that I should see a GP and appointment will be made. We have now passed the deadline and no appointment made. Pointless ringing, as no one answers the phone. When you actually get to see someone, staff are normally fantastic. Continuity of care, seems to not be important anymore.

Answer the phones. Allow appointments to be made by anyone answering the phone. People can't even call to cancel, as the phones aren't answered. Allow online appointment booking. Follow through with commitments.

Beversbrook Medical Centre 2021-12-22 Person 1 5 0

This surgery (Calne) never answers the phone! The receptionists are unfriendly and not helpful at all. Admin is shocking! I will be moving to a different surgery!

Answer your phone! Sort out your admin better and be more friendly and helpful!