Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 938 reviewsReviews
I had an annual health care check involving blood pressure check, blood sample , urine sample and weight check, the phlabotomist was excellent and very professional, no waiting time I was called in straight away all in all a very pleasant experience with no problems at all, the reception staff were all very pleasant too.I
Good Morning Dear Patient - Very many thanks for taking the time to log this positive review, it is most welcomed and appreciated. With best wishes - Julie Taylor - Patford House Partnership
Nurse seen at the practice was lovely but the process of getting an appointment is very long winded and takes a while. Whatever happened to being able to call a practice and make an appointment!
Good Morning Dear Patient - Thank you for taking the time to write this review. We are very pleased to hear you found our Nurse to be lovely and I can confirm your comments regarding appointment access will be taken on board. The access is under constant review with the aim to improve availability in all areas for patient satisfaction. With best wishes - Julie Taylor Patford House Partnership.
On the 18th June I used the System On-Line to request a repeat prescription. To date I have not had a text to say that my prescription is ready for collection. In the OnLine System t says that my prescription is ready to collect! This is 9 days after my request and 7 working days. I have been without my medication for four days. This is not the first time that this has happened with an even greater delay in servicing my repeat prescription request. This is totally unacceptable. The whole system has become unusable since the take-over/merge of Patford House with Beversbrook. Today it took 10 minutes to get through to a receptionist on the telephone after the over long recorded message and left on hold. In your "Meet the Team" slot you talk about quality. Before retirement I was a Quality Manager for a large corporate organization. So far I have not noticed any quality in the Administration of this practice. What actions are you taking to improve the response time to requests, either by telephone or online? Please do me the courtesy of replying to this message.
Good Afternoon Dear Patient - Thank you for taking the time to write reference your dissatisfaction with our services, we are very sorry to hear this. I would welcome the opportunity to resolve all matters for you but as your message is anonymous I wonder if you would like to email me direct on julie.taylor167@nhs.net. I will the be more than happy to call and do my best to resolve all matters with the minimum of delay. Thank you - Julie Taylor - Complaints Lead - Patford House Partnership
Despite an ongoing issue I have, it took repeated emails (via systmonline) to secure an appointment which happened 5 weeks and 2 days after my first email! I, like many others, remember when you could phone up and get an appointment for an ongoing issue for 3 weeks' time. It's now impossible to make a 'routine' appointment. I dread needing to make another for the same issue in 5/6 months' time. However, for another issue I was seen quickly (after using Doctor Link) and referred to GWH.
Also, receiving your appointment via text is not helpful, especially for those who work full time, out of the area, as you can't reply to ask for an early or late appointment and nobody answers the phone (in my experience) anymore either.
It seems that there is no consistency or definitive system - certain systems (phone/email/DrLink/Syst. Online) determine when you'll be seen! The lack of human interaction when requesting/getting appointments is not good, in my opinion. I'm not a complete technophobe but it must be awful for those without email and smartphones (yes, I know a few).
Good Morning Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of the frustrations with some of our services. We note you indicate the good service you received when using Doctorlink, this information is welcomed and appreciated. As your message is anonymous with regret I am unable to address the specifics of the frustrations. However we have a lady in post who is here to deal direct with our patients with the aim to improve all areas surrounding patient services. If you would like to email beversbrook@nhs.net and ask for Paula to contact you I know she would be happy to engage. With best wishes. Julie Taylor - Complaints Lead - Patford House Partnership
I was worried due to my previous bad experience in the surgery (even my 4 year old said 'mommy why didn't the doctor do anything to me?'), however, the recent appointment were completely different than what I experienced a month ago. I felt we were in the centre of discussion and was well listened to. Even my 4 year old little felt the difference between the two appointment as he listened and followed the instructions about avoiding strawberry for his benefit after we left.
Good Morning Dear Patient - Thank you for taking the time to write this review, it is welcome and much appreciated. It is good to hear that appointments (bar one) have gone well and that you have noticed an improvement. Your comments will be noted and viewed by the wider team so that learning needs can be implemented as necessary. With many thanks and best wishes. Julie Taylor - Patford House Partnership
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Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s