Beversbrook Medical Centre

Thank you for your feedback - which is very helpful. I am sorry to hear that you had to wait two weeks for an appointment. Unfortunately, we are at present experiencing a high demand for our services and have limited availability of GPs due to staff shortages and annual leave, especially during popular times such as beginning or end of the day. We are working hard to try and relieve the situation by employing locums, when they are available, and by utilising the skills of our Lead Nurse Practitioner, Emma Satchell. Emma runs a nurse triage clinic and can either call you back to discuss your symptoms or see you in Surgery. Of course if you do need a GP appointment more urgently you can call us on 01249 821831 with the details and we can arrange for either a GP to call you back the same day to discuss your symptoms and arrange to see you in clinic if appropriate. In the meantime, thank you for patience in this matter and please do not hesitate to contact me on 01249 821831 or e-mail me at emmybutcher@nhs.net should you wish to discuss this or any other issue further. Many thanks, Emmy Butcher, Practice Manager

Thank you for your feedback - I am disappointed to hear that you were waiting this long. Sometimes a long wait is unavoidable, depending on emergencies and whether or not patients before you have taken up more than their allocated appointment duration, but I would hope that my Reception colleagues would keep you updated with what is causing the delay. We would also happily offer you the opportunity to visit the park with your 6 year old and we would be able to text you when you were next to be called, if possible. I hope you were offered these options but if not please do contact me at emmybutcher@nhs.net or 01249 821831 so that I can use it as a training need for the appropriate staff members. In the meantime, I am pleased to hear that it is an excellent wait time normally and that this incident is an exception, rather than the norm. Once again, thanks for your feedback. Emmy Butcher, Practice Manager