Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
938
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2015-08-31
Person
4
5
0
Written by a patient
Written by a patient 31st August 2015
I know I can always get an appt if I need one that day.
Surgery open for longer hours.
Always treated with respect and conditions discussed properly.
Usually short wait.
Caring and friendly atmosphere.
Feel I am getting good treatment.
Don't prescribe antibiotics easily - a good thing!
Beversbrook Medical Centre
2015-08-23
Person
5
5
0
Written by a patient
Written by a patient 23rd August 2015
This surgery is brilliant, not only are the staff really friendly and helpful, but they listen to you and try and find solutions to any problems if you are unable to get an appointment right away. They are all just Brilliant... They make you feel that you really matter.
Beversbrook Medical Centre
2015-08-05
Person
5
5
0
Written by a patient
Written by a patient 5th August 2015
The reception I received on entering the Centre was very welcoming, the same was felt when my Blood sample was taken, would definitely recommend Beversbrook Medical Centre.
Beversbrook Medical Centre
2015-08-01
Person
4
5
0
Written by a patient
Written by a patient 1st August 2015
Health check with nurse, on time, extremely efficient, friendly, explained all details of check. Asked if I had any concerns or questions.
Initial contact with a surgery receptionist on the telephone to make appointment very helpful, although she was unsure of details involved in health check consulted a colleague and was able to give me all info I needed. However when I arrived for my appointment the receptionist on duty was very indifferent, no welcome, no smile, no please or thank you. There is no excuse for this behaviour as only two other people in waiting space, I`m assuming the receptionist was not rushed off her feet.
10th August 2015
Response from Beversbrook Medical Centre
Thank you for your feedback it is very helpful and I am sorry to hear that on the day that you visited the Receptionist on the desk was not very helpful. This is something which I have brought up with our Reception team who pride themselves on delivering a high standard of service to our patients both face to face and on the telephone. I know that they will welcome your comments as a learning tool to improve performance. I hope you will see a marked improvement when you next visit and I look forward to hearing about your visit either personally emmybutcher@nhs.net or again through this website. Many thanks Emmy Butcher, Practice Manager & Business Partner
Beversbrook Medical Centre
2015-07-28
Person
1
5
0
Written by a patient
Written by a patient 28th July 2015
I cannot get an appointment at this surgery for over a week. I try to use the online system to reduce the administrative burden on the staff at the clinic but they do not seem to know how to use the system. They don't read the notes I provide and usually end up doing the wrong thing making it necessary for me to either visit the surgery to correct the error or phone the surgery. this is extremely inconvenient and makes a mockery of the online system.
10th August 2015
Response from Beversbrook Medical Centre
Hello there, We very much encourage our patients to book through Systm Online and I am sad to hear that you have had such a poor experience. I would be very interested in learning more about the problems you have faced if you would be so kind as to contact me at emmybutcher@nhs.net. I think we can use your feedback as a learning tool to improve the quality of service for both you and our other patients in the future. I look forward to hearing from you. Kindest regards, Mrs Emmy Butcher, Practice Manager & Business Partner
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s