Beversbrook Medical Centre

Beversbrook Medical Centre 2016-11-10 Person 3 5 0

Doctors are great if you can get an appointment. on hospital advice tried to get dressing changed /more treatment done at the surgery within 3 days due to possible infection , unable to get appointment, advised to call 111 !! went back to hospital for the treatment ( they were not amused) again advised to get change in 3 days at surgery, got appointment for 5 days time ,only for this appointment to be cancelled via text on the morning of the appointment , going back to the hospital .

Beversbrook Medical Centre 2016-11-04 Person 5 5 0

I am so pleased to be on the receiving end of such good NHS care. Thank you.

Beversbrook Medical Centre 2016-11-03 Person 5 5 0

Grated really nicely as usual. Given a ballpark figure of waiting time. Chairs are comfy with adequate spacing and numbers. Clock easily viewable. Toys and a few books in the corner for kids and kids aren't tutted at for being kids. Magazine table in other corner again helpful. I know from experience that if you suffer from anxiety you can quietly ask to sit in another room while you wait. All staff are brilliant. The bloods lady is a ray of sunshine the practice manager is approachable. I only have one issue with one drs bedside manner and there are a few to choose from so it's cool with me.

Beversbrook Medical Centre 2016-11-02 Person 2 5 0

Normally the service is fine for my family and I. Unfortunately today was a bad experience (my 2 year old was booked in for the flu vaccination) as when called for my appointment with my child, I was told that the vaccine was not available today as there was currently a shortage. Therefore I would have to wait to be contacted (perhaps next week, this was vague) to re-book when the vaccine became available again. I completely understand the reasons for not being able to have my child vaccinated today and I accept that. However I do not understand or appreciate why I was not contacted prior to my appointment. It was a complete waste of my time (and NHS staff time, too). To add to this, my appointment was 10 minutes late (at a 9.20am slot), so to be kept waiting with a grumpy toddler and then to be informed of this was very frustrating. I will mention that the nurse who saw us (I wasn't told her name) was friendly enough and very apologetic about the situation, but it was obvious there was nothing more she could do to improve the service today and reassured me that the Practice Manager will be addressing the situation. Yesterday I received a "polite reminder" via text message of my upcoming appointment for today. It would have been far more polite to tell me that my appointment had actually been cancelled so this is my constructive suggestion on how to improve to give even greater care.

Beversbrook Medical Centre 2016-11-01 Person 4 5 0

The Receptionists are always helpful,they will do their very best to get an appointment if they can