Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
938
reviews
Reviews
Recommend
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Appointment
Beversbrook Medical Centre
2017-02-23
Person
5
5
0
Written by a patient
Written by a patient 23rd February 2017
Fantastic GP practice. Staff are unfailingly polite, efficient and knowledgable - reception staff, nurses and doctors all deserve a lot of credit.
I feel very lucky to have such good services available.
Beversbrook Medical Centre
2017-02-03
Person
4
5
0
Written by a patient
Written by a patient 3rd February 2017
On the whole a very friendly and efficient practice. However their ability to effectively manage INR blood results/medication is sadly lacking, not helped because of a lack of an INR meter that would give instant results. On more than one occasion my INR level has been well outside my therapeutic range and if your bloods are taken on a Friday blood INR levels could be at a dangerous level for two to three days. This has been commented on before with no action taken to purchase a meter (about £500) and really don’t expect anything to happen soon as I don’t believe these posts are read!
5th February 2017
Response from Beversbrook Medical Centre
Thank you for your feedback - we always like to hear from our patients, good or bad, as it provides us with an accurate picture of how we are performing and where we can make improvements. I would love to speak to you more about your comments and would be grateful if you could e-mail me at emmybutcher@nhs.net. As this feedback is anonymous I am afraid I cannot identify you. However, we have looked at getting the machine (INR STAR) you have suggested in the past, our decision not to have one is not about cost I can assure you. We came to the conclusion that using the machine does not give a more accurate reading than having your blood taken by venepuncture and tested in the RUH laboratory. We feel this is a safer method of testing your INR levels and having your dosing agreed by your GP. However, we do concede that it is more instant. You will be pleased to hear however, that we have implemented a new protocol regarding Friday INR testing and we think we have been able to introduce a better system to address the element of patient safety which you have mentioned here. Once again, I would welcome the opportunity to speak to you about this further so I do hope you get in touch. Many thanks Mrs Emmy Butcher, Practice Manager.
Beversbrook Medical Centre
2017-01-27
Person
5
5
0
Written by a patient
Written by a patient 27th January 2017
Recently moved to this surgery and I have been so impressed with them! They are attentive and the staff clearly want to help as much as they can. I have seen two GPs and both have been really good and seem genuinely interested. The reception staff are friendly and do their best to help you. When joining we had a face to face registration appointment and an introduction appointment to a doctor which I felt was a really nice touch.
Beversbrook Medical Centre
2017-01-23
Person
5
5
0
Written by a patient
Written by a patient 23rd January 2017
Receptionists always very pleasant and welcoming, GP & nurses always very helpful.
Beversbrook Medical Centre
2017-01-20
Person
4
5
0
Written by a patient
Written by a patient 20th January 2017
As long as you ring at 8:30 you can usually get an appointment that day. They do have a great service where the doctor can call you back and if he/she then wants to see you they usually have a space where you can be slotted in. It is a good practice with helpful friendly staff.
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