Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 938 reviewsReviews
very efficient, friendly, helpful practice, dramatically better than many others. highly recommended
Listen to your patients. Receptionist need to be trained in good customer service and being polite.
Thanks for this feedback, we are always happy to hear about how we can improve our service for our patients - I am sorry that you feel our Receptionists have not met your expectations on this occasion. We are surprised to hear your comment as our Receptionists are trained to a high National Vocational standard of customer service and are often complimented for their politeness and personal attention. However, we have obviously fallen short of the high standards of care which we would have liked to have provided to you and I would be interested to hear more about this incident so that I can investigate accordingly and address any learning needs. Please contact me at emmybutcher@nhs.net so that we may discuss this further. In the meantime, I hope that we can meet your expectations for an improved service for the future. I look forward to hearing from you, kindest regards - Mrs Emmy Butcher, Managing Partner - Beversbrook Medical Centre.
For the first time in years I was listened to and involved in making a decision over my health. Clear explanation given on my medication and choices I could make to improve your health. Great work and thank you
If you need to see the same doctor for follow ups you may have to wait awhile but f you are happy to see other doctors I haven't found it difficult to get an appointment. The receptionists are always helpful. You can also give messages for a doctor to the reception or via email and request a phone back or if appropriate as for reception to give you the response from the doctor. I have found this a caring practice.
My initial appointment was with Anna a triage nurse, was very understanding about my condition and recommended that I see my Doctor, the same day, appointment made, was seen by Dr Church and within 10 minutes was out with a prescription cannot praise the service enough, and highly recommend the Medical centre for this.
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Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s