Beversbrook Medical Centre

Beversbrook Medical Centre 2023-02-17 Person 0 5 0

A week ago I actually managed to get through on the telephone. I wanted to make an appointment to see someone about a problem I have had since Christmas, hoping that maybe it would resolve itself and not wanting to take up Drs time. It has not, despite my best efforts at self medication I am still in pain. The person I spoke to was curt, unapologetic when coughing down the phone at me and the best I could get was my details being passed on to the bookings team who would text me with an appointment ... A week later I have heard nothing. As others have said your system is broken. Online bookings are impossible, perhaps you should let your nice telephone answering machine know as that is the first recommendation when you get through. And it would not appear that ringing up to get an appointment gets you no further than being assessed by some anonymous team who don't know the full facts of what someone's ailment is. I can only assume that I have fallen through the cracks or my issue is not considered important enough based on the details given to the team by the coughing receptionist... I was fully expecting to have to wait some days for an appointment, I was not expecting to have to wait over a week to even be given a slot.

There is huge room for improvement.

Beversbrook Medical Centre 2023-02-14 Person 0 5 0

Your system is broken it is beyond hopeless. We waste hours sitting waiting on the phone for it to be answered to only get fobbed off with the promise of a call back which doesn't generally happen. Why can't you cut out the middle man why can't you call to get an instant appointment rather than being passed through to a team and having to wait for a call back that may or may not happen. You are over complicating a process. We seem to be in a neverending loop of trying to get an appointment. You also seem to have forgotten that people work, have meetings, have children at school we can't just always drop everything to answer a return call - the reason I call when I do is because I have that moment free. I could keep going with the absolute ineptitude of your service but I really can't be bothered to waste anymore of my life on it. I feel sorry for your staff who are probably facing never ending frustrated people. If I could give 0 stars I would. The service just seems to keep getting worse rather than better.

Make me appointments over the phone rather than referring to a bookings team who in our history don't tend to phone back. Have a decent online system - filling in the same day urgently care form is very un-user friendly and doesn't actually result in anything more than you being promised a call back. Not sending email appointments that we can't generally make and are then back into the loop of trying to rearrange the appointment.

Beversbrook Medical Centre 2023-02-13 Person 0 5 0

Numerous attempts to get an appointment with no success. Eventually once you get answered all you get is redirected to other NHS services such as 111 or A&E etc. (These services are under soo much pressure and GPs shurking their responsibilities does not help them no wonder the Hospitals and Paramedics and nurses are breaking ) Beversbrook call answer staff are rigid and firm they will not make an appointment for you. I categorically can say I do not need an ambulance i do not need at this point to go to hospital my evolving medical condition yes is a mystery and i can only by self research make a guess at possibly 10 or more causes something though a medical professional such as my GP could probably improve on and make then the right decisions and actions to help. I am under more pressure and concern not getting a needed appointment with my GP than the cause of the appointment need itself. It is crazy that a call agent can completely stop you getting this appointment and make such an important decision involving your health by stopping and refusing to make a request such as seeing you GP. If anyone can tell me who else i need to now go to to raise this issue and get needed appointment please let me know. i am intending on next step local health authority, CQC and local MP, but anyone else would be appreciated.

Simple, the call agent making an appointment.

Beversbrook Medical Centre 2023-02-10 Person 4 5 0

You have to wait to long to be seen

I received a message requesting some feedback Unfortunately I am unable to access Google but happy to on your website. I understand the difficulties, GP practice are under however I have had excellent experiences. The staff are so helpful

Beversbrook Medical Centre 2023-02-08 Person 0 5 0

I TAKES AGES TO GET IN TOUCH BY PHONE, THE STAFF ARE FRIENDLY BUT NOT THAT HELPFUL AND I HAVE TRIED THE ONLINE SYSTEMS WITH NO LUCK. THE DOCTORS AND NURSES ARE GREAT WHEN YOU GET TO SEE THEM. THE ADMIN STAFF AND ONLINE SYSTEM ARE WORSE THAN USELESS .

LET THE STAFF MAKE APPOINTMENTS AND PASS ON MASSAGES IMPROVE WAIT TIMES ON PHONE CALLS