Share review of Beversbrook Medical Centre

Thank you for your feedback - I am disappointed to hear that you were waiting this long. Sometimes a long wait is unavoidable, depending on emergencies and whether or not patients before you have taken up more than their allocated appointment duration, but I would hope that my Reception colleagues would keep you updated with what is causing the delay. We would also happily offer you the opportunity to visit the park with your 6 year old and we would be able to text you when you were next to be called, if possible. I hope you were offered these options but if not please do contact me at emmybutcher@nhs.net or 01249 821831 so that I can use it as a training need for the appropriate staff members. In the meantime, I am pleased to hear that it is an excellent wait time normally and that this incident is an exception, rather than the norm. Once again, thanks for your feedback. Emmy Butcher, Practice Manager