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Beversbrook Medical Centre
2022-03-09
Person
1
5
0
9th March 2022
I saw the GP while shingles was active on one side of my face. Who diagnosed it as an allergic reaction. The problem progressed to 2 visits to GWR Hospital. Plus separate appointments with eye department and ear departments. Had this been diagnosed correctly it might of not have involved the hospital’s time with an earlier antiviral treatment.
Suggested improvements
The procedure to make an appointment is very complicated. Long waits for the phone to be picked up and long waits for an appointment.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership