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Beversbrook Medical Centre
2022-03-07
Person
1
5
0
7th March 2022
I have phoned several times , once when I had covid symptoms, and this time trying to book a blood test. I have hung up after half an hour. Finally got through today and have to wait 8days to book a blood test prior to a hospital appointment. Receptionist unhelpful and unfriendly.
Suggested improvements
When the system answers the call, the minutes start deducting on my pay as you go, with no idea of how many are in the queue. The old way of getting an engaged tone was financially more cost effective. Having a falsely cheery person repeatedly saying that your call is important to us is just a wind up.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership