Share review of Beversbrook Medical Centre
On the 18th June I used the System On-Line to request a repeat prescription. To date I have not had a text to say that my prescription is ready for collection. In the OnLine System t says that my prescription is ready to collect! This is 9 days after my request and 7 working days. I have been without my medication for four days. This is not the first time that this has happened with an even greater delay in servicing my repeat prescription request. This is totally unacceptable. The whole system has become unusable since the take-over/merge of Patford House with Beversbrook. Today it took 10 minutes to get through to a receptionist on the telephone after the over long recorded message and left on hold. In your "Meet the Team" slot you talk about quality. Before retirement I was a Quality Manager for a large corporate organization. So far I have not noticed any quality in the Administration of this practice. What actions are you taking to improve the response time to requests, either by telephone or online? Please do me the courtesy of replying to this message.
Good Afternoon Dear Patient - Thank you for taking the time to write reference your dissatisfaction with our services, we are very sorry to hear this. I would welcome the opportunity to resolve all matters for you but as your message is anonymous I wonder if you would like to email me direct on julie.taylor167@nhs.net. I will the be more than happy to call and do my best to resolve all matters with the minimum of delay. Thank you - Julie Taylor - Complaints Lead - Patford House Partnership