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Beversbrook Medical Centre 2023-06-08 Person 0 5 0

Every time I need to book an appointment for one of my children to see a doctor it fills me with dread and anxiety, as I know I’ll have a long stressful process of trying to get an appointment. Firstly when my baby was a few months old he was poorly I tried ringing no answer, I went into the surgery, the receptionist tried to send me away and to fill out an online request, luckily I did not leave the surgery as this was a waste of time as he was so young you could not do this process anyway. Was told I would receive a text message. I had to go back into the surgery at Beversbrook 3 times until finall I got an appointment at another branch but not urgently. Now comparing the treatment of my 1st born son ( which was excellent, if I Called up I could get through and as soon as I mentioned newborn, whether that be a rash, bad chest, they would always get me in that day as urgent). I had another bad experience trying to get my 2nd born son in with suspected scarlet fever & needed antibiotics, I explained the urgency as he had been coughing so much, blood was on the pillow that morning. Again could not get through on the phone. Went into surgery was told again by receptionist to fill out online request, he was under 4years old so was unable to do this again. Extremely frustrating at an already stressful time. I kept calm. Was told I would receive a text with appointment. When I finally got an appointment to see the doctor she did not diagnose scarlet fever and we were sent on our way. Later the next day my son was rushed to hospital with a raging temperature and delirious and immediately diagnosed with scarlet fever and the antibiotics given. I am now currently in the process of trying to get my 1st born son who is now 7years old seen for a earache and white growth in his ear so far we have had a phone call from a doctor and steroid spray given. After relentless attempts online and in surgery and over the phone to make an appointment. Wish me luck in trying to get a doctors appointment soon for my son where a doctor can look in his ear.

Everything. Start to bring back the care. Not just go online response. Especially if they are too young to go through this process. At least know the system yourselves, otherwise the public have no chance.