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Beversbrook Medical Centre 2022-03-15 Person 1 5 0

You can never seem to get in contact with Beversbrook surgery via the telephone. They text you appointments they make without consulting you if thats the best time. The surgery cancelled my appointment via text message fairly near to the appointment.....it was only a blood test so I dont really know why it had to be cancelled. As a result of the confusion I mistook the time for the new appointment.....by half an hour. I was fully prepped to go to the appointment and am not in the habbit of missing appointments. Within 5 minutes of missing it, I received a really annoyed text message saying the NHS take these matters really seriously etc etc. I immediately tried to call but alas after 10minutes of being on hold I just got in my car and drove round to the surgery. It was like the Mary Celeste. No one was about at all apart from one lonely receptionist. She managed to make me an alternative blood test appointment for another weeks time. (two weeks will have gone past since the blood test was asked for). I am thankful to the receptionist for her help but honestly, what a hassle.

Have more people available to answer the phones! Send text message reminders instead of rebuffs would be way more helpful.