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29th June 2023


My husband waited 6 weeks to see Dr Church, turned up yesterday, to be told that "he had called a couple of weeks back to cancel the appointment"....Utter rubbish, and then, was told that they couldn't make him another appointment, and that that he would have to wait for the 'bookings team' to call him back. Prior to this, another Dr that shall remain nameless, saw my son over a 'serious mental health issue' and was completely unhelpful, and dismissive, it was clear he was ill equipped to be dealing with such issues. It's impossible to get through on the phones without a ridiculous wait, and the Dr Link system is a joke! I have just picked up registration forms from Northlands as a result.

Suggested improvements
EVERYTHING!

27th July 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Staff
Appointment