Share review of Beversbrook Medical Centre
Tweet
Share
Beversbrook Medical Centre
2022-01-17
Person
0
5
0
17th January 2022
On the morning of 6th Jan 2022 I was sent a text that was clearly not meant for me. It contained very sensitive medical 'login' details for somebody else. I messaged Patford House Partnership (Beversbrook Medical Centre) that day to inform them of their error (and breach of the data Protection Act) and requested an assurance that none of my medical sensitive details were being sent to somebody else. It is now 17th Jan 2020, the message has not even been read let alone answered!!
Suggested improvements
Answering messages would be a good start to making your service barely acceptable!
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. GDPR is of paramount importance which must be addressed. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership