Share review of Beversbrook Medical Centre

Thanks for this feedback, we are always happy to hear about how we can improve our service for our patients - I am sorry that you feel our Receptionists have not met your expectations on this occasion. We are surprised to hear your comment as our Receptionists are trained to a high National Vocational standard of customer service and are often complimented for their politeness and personal attention. However, we have obviously fallen short of the high standards of care which we would have liked to have provided to you and I would be interested to hear more about this incident so that I can investigate accordingly and address any learning needs. Please contact me at emmybutcher@nhs.net so that we may discuss this further. In the meantime, I hope that we can meet your expectations for an improved service for the future. I look forward to hearing from you, kindest regards - Mrs Emmy Butcher, Managing Partner - Beversbrook Medical Centre.