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6th June 2023


I was asked by a text to make an appointment and according to the website I was told I could do this using systems online. However, when I logged on to my account and tried to do this it said that this device was unavailable. It would be good if information you were given was consistent. I am writing this trying to get through on the phone - it would save everyone time if I could book on line. The phone says I can press 0 to get someone to call me back but I have no faith this would happen if I did do this.

Suggested improvements
Make it possible to book appointments on line

20th June 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Rating not given.
Staff
Rating not given.
Appointment