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Beversbrook Medical Centre
2022-08-13
Person
4
5
0
13th August 2022
If I pop into the surgery I can usually book an appt although as I need 3 monthly reviews I can’t book each time I come in as the appt book isn’t open that far in advance. Using the telephone to book can be a bit hit and miss, varying from 5 mins to 30 mins. I have also stopped getting text reminders of appts, not a problem for me but it was handy. I have checked and my contact details are correct.
Suggested improvements
Pls answer the phones quicker, for those of us that work it is really difficult to stay on a call for 30 minutes waiting for it to be answered although I am sure that everyone finds this tiresome.
18th August 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this review. I am sorry to hear of the difficulties you have faced. As your message is anonymous I would welcome the opportunity to talk with you to try and resolve some of the specifics, such as the stopping of text messages. I can be reached on julie.taylor167@nhs.net. With best wishes - Julie Taylor - Practice Operations Manager