Share review of Beversbrook Medical Centre
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Beversbrook Medical Centre
2023-03-06
Person
0
5
0
6th March 2023
Been told to go on to same day urgent care on the website. Logged on for last week at 6am when getting up with the kids and automatically told there is no appointment for this day. Also says not for under 5 so I called to get my son an appointment and no appointments given still.
Suggested improvements
Have appointments available online or actually give someone appointment when they call
13th March 2023
Response from Beversbrook Medical Centre
Thank you for taking the time to write this review and we are sorry to hear of the frustrations you faced. The same day urgent care generally open from 8am so I think perhaps at 6am you were seeing the previous days "full allocation". I know this morning the allocation was full by 9am and that is fairly usual for a Monday morning. Generally I have seen appointments still available at 10 and 11am but they do go quick - the demand is always high. If you would like some assistance in planning your current need for your son I would welcome an email to julie.taylor167@nhs.net and would be pleased to help. Best wishes - Julie Taylor - Operations Manager