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Beversbrook Medical Centre
2017-05-10
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Written by a patient
Written by a patient 10th May 2017
blood test was booked for today and need blood tests monthly to ensure my body stays healthy while taking strong medication. Nurse Jo had no idea what she was meant to be testing me for so rather than checking she did not take any blood and told me that I had to come back 2weeks later which is past when the blood test was required.
I also mentioned to her that I needed a vaccination and she did not know what is was or how to advise me better. nothing was done to look in to it, and she did not even attempt to speak to a doctor to clarify. I've now left with nothing done and my time wasted, I also had to take time out of work to go to this appointment.
17th May 2017
Response from Beversbrook Medical Centre
Thank you for your feedback, which is very helpful. I am sorry to hear that you had a wasted appointment. I can promise you that this is just as frustrating for us as it is for you as we like to ensure that all appointments are appropriately booked and used productively. We operate a culture of learning and development here at Beversbrook and I know that whilst Nurse Jo will be saddened to hear that you were not happy with your consultation, she will be able to use it as a learning need to improve the service we offer to all our patients and to prevent future incidents. I would certainly like to speak to you about this further to help with this development and would appreciate it if you could contact me at emmybutcher@nhs.net so that we may explore, as a team, what went wrong and what we could have done to have made your visit a better experience. I look forward to hearing from you. Kindest Regards Emmy Butcher - Managing Partner