Share review of Beversbrook Medical Centre
Your system is broken it is beyond hopeless. We waste hours sitting waiting on the phone for it to be answered to only get fobbed off with the promise of a call back which doesn't generally happen. Why can't you cut out the middle man why can't you call to get an instant appointment rather than being passed through to a team and having to wait for a call back that may or may not happen. You are over complicating a process. We seem to be in a neverending loop of trying to get an appointment.
You also seem to have forgotten that people work, have meetings, have children at school we can't just always drop everything to answer a return call - the reason I call when I do is because I have that moment free.
I could keep going with the absolute ineptitude of your service but I really can't be bothered to waste anymore of my life on it. I feel sorry for your staff who are probably facing never ending frustrated people. If I could give 0 stars I would. The service just seems to keep getting worse rather than better.
Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. We would welcome the opportunity to discuss all points in detail - if you would like to email beversbrook@nhs.net and ask for Paula to make contact I know she would welcome the opportunity to discuss all avenues open to patients for appointment planning and all other patient related matters. and we hope patients are finding a better service than our older phone Best wishes - Julie Taylor - Operations Manager